Update March 18, 2026

Privacy Policy 

This Privacy Policy describes how Jake Urbanek Operations Consulting ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or purchase our products and services. We are committed to complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. 

 1. Information We Collect 

We collect the following types of personal information: 

  • Identity information: your name, email address, and billing address 

  • Payment information: processed and stored securely by our payment processor (e.g., Stripe); we do not store full payment card details 

  • Usage data: pages visited, time spent on site, browser type, and IP address collected via website analytics 

  • Communications: any messages you send us via email or contact forms 

 2. How We Use Your Information 

We use your personal information to: 

  • Process and fulfill your orders for digital products, courses, and consulting services 

  • Communicate with you about your purchase, account, or inquiries 

  • Send you updates or marketing communications (with your consent, and you may unsubscribe at any time) 

  • Improve our website and offerings based on usage patterns 

  • Comply with legal obligations 

 3. Legal Basis and Consent 

By making a purchase or submitting your information through our website, you consent to the collection and use of your personal information as described in this policy. You may withdraw consent at any time by contacting us, though this may affect our ability to provide services to you. 

 4. Sharing Your Information 

We do not sell your personal information. We may share your information with: 

  • Payment processors (e.g., Stripe, Squarespace Payments) to complete transactions 

  • Email service providers to deliver communications you have requested 

  • Analytics providers (e.g., Google Analytics) to understand website usage 

  • Legal or regulatory authorities when required by law 

Each third-party service provider operates under its own privacy policy and terms of service. Current providers include, but are not limited to: 

We may use additional third-party service providers from time to time. Where these providers process personal information, we select providers that maintain appropriate data protection standards. However, each provider operates under its own terms and we do not control how they handle data once it is in their systems. We encourage you to review the privacy policies of any third-party services you interact with. 

 5. Data Retention 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, and comply with legal obligations. Transaction records are typically retained for seven (7) years in accordance with Canadian tax requirements. 

 6. Your Rights 

Under PIPEDA and applicable provincial law, you have the right to: 

  • Access the personal information we hold about you 

  • Request correction of inaccurate information 

  • Withdraw consent to marketing communications at any time 

  • Request deletion of your data, subject to legal retention requirements 

To exercise any of these rights, please contact us at jake@jurboconsulting.com. 

 7. Cookies and Tracking 

Our website uses cookies and similar technologies to improve your experience and collect analytics data. You may disable cookies through your browser settings, though some features of the site may not function properly as a result. 

 8. Security 

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security. 

 9. GDPR — Rights of EU/EEA Residents 

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). This section applies to you. 

 Legal Basis for Processing 

We process your personal data on the following legal bases: 

  • Contract performance: to fulfill your purchase and deliver products or services you have requested 

  • Legitimate interests: to improve our website and communications, where these interests are not overridden by your rights 

  • Consent: for marketing communications; you may withdraw consent at any time 

  • Legal obligation: where processing is required to comply with applicable law 

 Your GDPR Rights 

As an EU/EEA resident, you have the right to: 

  • Access: request a copy of the personal data we hold about you 

  • Rectification: request correction of inaccurate or incomplete data 

  • Erasure: request deletion of your personal data ('right to be forgotten'), subject to legal retention obligations 

  • Restriction: request that we limit the processing of your data in certain circumstances 

  • Data portability: receive your data in a structured, machine-readable format 

  • Object: object to processing based on legitimate interests or for direct marketing purposes 

  • Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior processing 

 To exercise any of these rights, contact us at jake@jurboconsulting.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority. 

 International Transfers 

Our website and third-party service providers (such as payment processors and analytics platforms) may process your data outside the EU/EEA, including in Canada and the United States. Canada is recognized by the European Commission as providing adequate data protection. For transfers to other countries, we rely on standard contractual clauses or other approved transfer mechanisms. 

 Data Retention (GDPR) 

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. You may request earlier deletion subject to our legal obligations. 

 10. Contact Us 

For any privacy-related questions or requests, please contact: 

Jake Urbanek Operations Consulting 

Email: jake@jurboconsulting.com 

Location: Toronto, Ontario, Canada 

Terms of Service 

Please read these Terms of Service ("Terms") carefully before purchasing any product or service from Jake Urbanek Operations Consulting ("we", "us", or "our"). By completing a purchase, you agree to be bound by these Terms. 

 1. Products and Services 

We offer the following: 

  • Digital products: downloadable frameworks, templates, and execution tools 

  • Online courses: structured learning content related to execution and operations 

  • Consulting services: advisory and framework development engagements for organizations 

All products and services are subject to these Terms unless a separate written agreement governs a specific consulting engagement. 

 2. Intellectual Property 

All content, frameworks, templates, course materials, and related intellectual property sold or provided by Jake Urbanek Operations Consulting remain our exclusive property. Your purchase grants you a limited, non-exclusive, non-transferable license to use the purchased materials for your own personal or internal business purposes. 

You may not: 

  • Resell, sublicense, or redistribute any purchased materials 

  • Share access to purchased courses with others not included in your purchase 

  • Reproduce or repurpose our frameworks or templates as your own commercial products 

 3. Payment 

All prices are listed in Canadian dollars (CAD) unless otherwise stated. Payment is due at the time of purchase. We use third-party payment processors and do not store your payment card information. All sales are subject to applicable Canadian taxes. 

 4. Consulting Engagements 

Consulting services are governed by a separate Consulting Agreement or Statement of Work executed between Jake Urbanek Operations Consulting and the client. In the absence of such an agreement, these Terms apply. We reserve the right to decline any consulting engagement at our discretion. 

 5. Disclaimer of Warranties 

Our products and services are provided "as is" and "as available". We make no warranties, express or implied, that our frameworks, tools, or advice will produce specific outcomes for your organization. Results depend on factors outside our control, including how materials are implemented. 

 6. Limitation of Liability 

To the maximum extent permitted by applicable law, Jake Urbanek Operations Consulting shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our products or services. Our total liability in any matter arising from a transaction shall not exceed the amount you paid for the relevant product or service. 

 7. Acceptable Use 

By purchasing our products or services, you agree not to: 

  • Use our materials to develop or sell competing products or services 

  • Use our content, frameworks, or course materials to train, fine-tune, or otherwise develop artificial intelligence or machine learning models 

  • Reverse engineer, decompile, or attempt to extract the source of any proprietary methodology or framework 

  • Use our products or services for any unlawful purpose 

 8. Dispute Resolution 

In the event of a dispute arising from these Terms or any transaction, we encourage you to contact us first at jake@jurboconsulting.com. We will make reasonable efforts to resolve disputes informally within 30 days. If a resolution cannot be reached, either party may pursue mediation through a mutually agreed mediator before initiating formal legal proceedings. Nothing in this clause prevents either party from seeking injunctive or other urgent equitable relief from a court. 

 9. Force Majeure 

Jake Urbanek Operations Consulting shall not be liable for any delay or failure to perform obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet or platform outages, illness, or other unforeseen events. In such circumstances, we will notify you as soon as practicable and make reasonable efforts to resume performance. 

 10. Severability 

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions of these Terms shall continue in full force and effect. 

 11. Governing Law 

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario. 

 12. Changes to These Terms 

We reserve the right to update these Terms at any time. The updated version will be posted on our website with a revised date. Continued use of our products or services after any changes constitutes acceptance of the updated Terms. 

 13. Contact 

Jake Urbanek Operations Consulting 

Email: jake@jurboconsulting.com 

Location: Toronto, Ontario, Canada 

Refund & Return Policy 

We stand behind the quality of our products and services. This policy outlines our refund terms for each category of offering. 

1. Digital Products (Downloadable Artifacts & Templates) 

Due to the digital nature of downloadable products, all sales are final once the file has been accessed or downloaded. If you experience a technical issue preventing access to your purchased file, please contact us within 7 days of purchase and we will resolve the issue or issue a full refund. 

2. Online Courses 

We offer a 7-day refund window for online course purchases, subject to the following conditions: 

  • Your refund request must be submitted within 7 days of the original purchase date 

  • You must not have completed more than 20% of the course content 

  • Refund requests that do not meet these criteria will be evaluated on a case-by-case basis at our discretion 

To request a refund for a course, email jake@jurboconsulting.com with your order details and reason for the request. Approved refunds will be processed within 5-10 business days to the original payment method. 

3. Consulting Services 

Consulting engagements are governed by the terms set out in your Consulting Agreement or Statement of Work. In general: 

  • Fees for work already completed are non-refundable 

  • If an engagement is cancelled before commencement, a full refund of any deposit will be issued unless otherwise specified in the agreement 

4. Chargebacks and Payment Disputes 

We ask that you contact us at jake@jurboconsulting.com before initiating a chargeback or payment dispute with your bank or credit card provider. Most issues can be resolved quickly and directly. Initiating a chargeback without first contacting us may result in suspension of access to purchased products or services while the dispute is under review. 

5. Exceptions 

We reserve the right to refuse a refund if there is evidence of abuse of this policy (e.g., repeated purchase and refund of the same product). 

6. Contact Us 

To initiate a refund or ask a question about this policy: 

Jake Urbanek Operations Consulting 

Email: jake@jurboconsulting.com

Location: Toronto, Ontario, Canada